Role Overview
Handle customer and technical inquiries via phone, email, and chat for German enterprise clients. Native or C1 German required.
B2B SupportGerman C1Email & ChatCRM
Key Responsibilities
- Handle customer and technical inquiries via phone, email, and live chat for German enterprise clients
- Deliver first-contact resolution for B2B accounts following enterprise SLA guidelines
- Document customer feedback and ticket updates accurately in modern CRM systems
- Collaborate with multinational tier-2 technical teams to escalate complex issues
Requirements & Qualifications
- Fluent German proficiency (C1 or Native level)
- Working proficiency in English (B2 or higher)
- University graduate or verified gap year eligibility
- Clear communication and professional problem-solving skills
- Stable high-speed home internet connection for remote setup
Compensation & Benefits
- 38,000 – 48,000 EGP net monthly salary plus quarterly performance bonus
- Private medical insurance covering employee + social insurance
- Door-to-door shuttle transport provided for occasional on-site days
- Complete enterprise hardware provided (laptop, headset)
- 100% fully paid training starting from day one
Transportation
Medical Insurance
Performance Bonus
How Hiring Works at Talk Scout
01
Choose Role & Quick Apply
Apply in 2 minutes with zero friction. No CV or cover letter is needed to get started.
02
10-Min Language Voice Check
A friendly, conversational phone or WhatsApp call with our recruiter to verify your spoken CEFR level.
03
Direct Interview & Offer
Interview directly with hiring managers at Egypt's premier BPO campuses and sign your contract.